Quick videos for new merchants

Welcome to Fusion:  https://www.loom.com/share/f1fed899e0ec49d9986b15ff51117b1f

0:00 Welcome!

0:11 The community

0:20 The video series To Become a Successful Retailer

0:50 The next video: how to open your account & your retailer portal

1:05 Future video topics

1:20 Merchant Facebook group


How to Place your order:   https://www.loom.com/share/c359a140bdb746b69ff9789bf997421b

0:00 Video overview

0:19 How to set up your account from the link sent to your email

0:26 Adding your information

0:49 Double & triple checking your shipping address

2:15 Terms and merchant agreement

2:24 “The retailer portal”

2:49 How to place your first order

3:57 Limited release collection, two litre sizes & milk paint

5:33 Auto log out after 15 minutes 

6:34 Add ons to your first order

8:07 Shipping and pick up information

9:01 Paying with PayPal, credit or debit

9:43 “shiptogether” code

10:27 Number of packages being sent

11:53 Bookmark this page


How to find something on the order form:  https://www.loom.com/share/dce31012b75a4178b4114ef7bab8db52

0:00 All your paint needs from Fusion

0:11 Having a hard time finding something on your order form

0:18 Command/Control F

1:01 Pop up windows with product images


Retailer Portal:  https://www.loom.com/share/13075ba8eb6f43f3a716ef836fa88dd6

0:00 Welcome to our third video

0:07 Finding something on your order form

0:58 How to contact us

1:56 Online training

2:44 Profitability tips 

2:54 Point of purchase

3:37 Product images

3:59 Brand tools, fonts and logos

4:07 Price list

4:32 MSDS sheet

4:45 Upcoming events


What to expect once you’ve placed your first order:  https://www.loom.com/share/e90274c9e4df43a28bc5d99627b5173f

0:00 Receiving a confirmation email

0:37 Order processing times

0:58 What counts as a business day

1:30 Shipping time

2:04 Something is missing from my order

3:12 Damaged product in my shipmen


Merchant FAQs:  https://www.loom.com/share/0abb66f51c724ae9bfe987f9696480e6

0:00 Merchant FAQs

0:18 What’s included in the FAQs

0:26 Ordering, shipping, damages

0:36 Creating your account, first orders

0:45 Where to place my order & adding to existing orders

1:59 Moving to a new location

2:07 Social media

2:24 Education, training and company policies

2:43 How to file a damage report or shipping issue

2:53 File a damage report

3:57 Missing a product or box in your shipment


Merchant FB Group (Private):  https://www.loom.com/share/f51b152214264aacb80b0b66956f3d44

0:00 Exclusive Facebook group for Fusion Merchants

0:20 How to find the group

0:37 Important information in the group

1:48 Intention of the group

2:53 Finding helpful tips from other merchants

3:49 Merchant FAQs & contacting us vs. Facebook Group


Barcode for a POS System:  https://www.loom.com/share/4b203d9c3fa34f058295b5b05edbf205

0:00 Barcodes for your in-store POS system

0:14 Excel sheet with all colours, products and sizes with barcodes


Merchandising:  https://www.loom.com/share/944a8cc47e5a4ff78c7de66e1135985f

0:00 Merchant Guide in your first order

0:28 Building a beautiful display

1:07 Vinyl window decals

1:50 Shelving your paint to showcase all the colours

3:14 Paint Sticks

3:27 Prep items, brushes, kits

3:59 Product description cards

4:17 Maintaining stock

4:49 Sales tips

6:21 Point of Purchase materials (Prep guides, top coat guide, brush guide)

6:34 Fan Deck and custom recipes

7:45 True colour cards

8:08 Product guide

8:49 Paint sticks from Margaritaville Studios

9:26 Follow Fusion on social media


Newsletters:  https://www.loom.com/share/03581b7014964d22bf90eae616063b88

0:00 Monthly newsletters

0:13 How to find previous newsletters

0:35 Last 6 months of newsletters


Merchant Guide:  https://www.loom.com/share/e78c10c313084cf7b364f8bb19a6e38c

0:00 Merchant Guide

0:21 Go to resource for yourself and staff

0:39 Story of Homestead House

1:05 Key selling points for your clients

1:22 Important paint information

2:14 Coverage postcard

2:22 Prep

3:00 Finishes

3:18 Merchant FAQs


Images to use on social media (Pixieset):  https://www.loom.com/share/233ec70141674d71b37714bf3b217415

0:00 Images for your social media and website

0:11 How to access pixieset

0:41 Categories

1:28 Downloading the images

ordering

The Fusion retail portal is where you go to log in and place your order. Log in here.

Log in to the ordering page to check the status of your existing order. As long as it has not shipped, meaning the status shows as “Processing” or “Packing Slip Printed”, you can create a subsequent order to add to it.

Be sure to add a comment on the new order indicating the original order number you are adding to. You will see a spot near the bottom of the order form called “redemptions/coupons” and this is where you type in SHIPTOGETHER. This discount code is only to be used when an existing order is being packed up.

Your second order will be bumped up in the queue and will be shipped with your first order.

Log in to the ordering page to check the status of your order. Click on “MY ACCOUNT” to see a list and status of all your orders.

There are three order status types:

  • Processing – your order has been received.
  • Packing Slip Printed – your order is in the queue to be packed up.
  • Shipped – your order has left the warehouse and is on its way to you. Once the order has been picked up by the delivery company, you will receive an email from the courier containing your order tracking details.  If you don’t receive the email, please check your junk or spam folder, as it sometimes ends up in there.

If you are in the middle of an order and want to finish it later, you can save the progress. When logged in to the ordering form, click “Proceed to Checkout” and from there you can click “Log Out”. This will save your progress to be completed later on.

If you have an item in your order that subsequently goes out of stock, it will be automatically removed from your order.

Occasionally there are times when an item is out of stock. When this happens, that item cannot be ordered until stock has been replenished.  We are generally only out of stock of an item for a short period of time.  

There are the rare times when inventory counts may be slightly off. If you have ordered an item that showed available but isn’t, you will receive an email indicating that your packing slip will note that back ordered items are to follow shortly.

Once you have completed adding items to your order and are ready to check out you will be redirected to PayPal where you can use your credit card or your PayPal account for payment. We do not accept e-transfers.

If your credit card has limits on the amounts it can process, please break your order into two orders and use the “SHIPTOGETHER” coupon code on the second order.

Should you try to place an order and it does not complete or you are presented with an error code 15005, this is likely because your financial institution has flagged the transaction as being potentially fraudulent. The transaction will not have been completed. Contact your financial institution and let them know it isn’t fraud and arrange to have a note on your account to ok these transactions.

This is a Credit Card processor decline error. Please call your credit card company to find out why there is a block on your card for this transaction. From a security perspective, for the bank online transactions are less secure / trustworthy than physical retail terminals and as such online transactions require additional security such as address verification and cvv – also depending on the bank they may have different maximums for online payments vs physical. Some banks will give PayPal good information (cvv wrong, invalid number, wrong expiry date, insufficient funds) others will just return a generic ‘failed’ message for any scenario – all PayPal will say is 15005 card rejected by the bank. If this error occurs it is best to call contact your credit card provider, and they should be able to tell why the card was rejected and if necessary ‘un-block’ it to allow the next attempt or be able to tell if any information didn’t match. This is for your protection of fraud.

Similarly, error code 10486 means your bank has declined to process the transaction, possibly due to credit card limit. Please call your bank/credit card company to resolve the issue.

We will only ever charge the amount that was shown on your order. If there are any additional charges or fees, please contact your financial institution for an explanation.

You are able to maintain your shipping addresses under “My Account” on the ordering platform. If you are moving locations, your move must be preapproved by the applications team in order to abide by territory policies. Email [email protected] to obtain this approval.

If you are changing the address on an order, make notes in the comments section indicating the reason why. The team is not able to make any updates to your individual profiles as we do not have access to your accounts.

The base shipping rate is $29.99 no matter what the weight or number of items being ordered. Shipping costs are then calculated after that based on the weight of the order and the destination address. To receive the best rate, consider placing larger orders as opposed to multiple smaller ones.

If you request your order to be expedited, make a note in the comments section of your order requesting this. The warehouse team will contact you with a quote for you to approve. Upon your approval you will receive a separate PayPal invoice for this charge. Note that expedited shipping will not be refunded in the event there is a delay with the delivery company.

There may be times that expedited shipping will not be available given the volume of orders currently ahead of yours or because of the warehouse being understaffed due to vacations/illness, but we will communicate this to you by email.

SHIPTOGETHER discount code can be used when you are placing a subsequent order to add to an existing order that has not yet shipped from the warehouse.

Please note that the SHIPTOGETHER coupon can only be used on a Fusion order. However, you can also use it if you are placing orders at the same time for both Fusion and Homestead House Milk Paint, as these orders can be shipped together.

Many of our merchants require multiple accounts for the different paint brands (HH and Fusion). Each of these accounts requires unique login credentials meaning a different email address for each one. Ensure you are using the correct email address for the brand you are wanting to access.

If you can’t remember your password, select “Forgot your password?” on the login page and a temporary password will be sent to your email address.

Should you not receive the temporary password, please check your junk or spam folders.

Once an order has been placed, we are unable to make changes, additions, exchanges, or cancellations.  We do not accept returns nor exchanges.

We have a selection of colours that are released twice a year.  You will see these colours at the bottom of the Paint Colours section.  If they are available, you will be able to order them.  If they are not available, you will see a month beside that particular colour.   The month indicates when that particular colour will be available to order and it will be available until stock runs out.

As per government requirements to ensure the Provinces recycling programs are adequately funded, we will be remitting fees to the recycling programs in each Province, so you don’t have to, for the sale of each of the following items:

Paint and metallics – 250ml, 500ml, 2L

Tough coat – 120ml & 500ml

Stain and Finishing Oil – 237ml, 946ml, Gallons

Gel stain – 946ml

Hemp oil – 250ml, 500ml, 1 gallon, 5 gallon

Antiquing and Clear Glazes – 250ml, 1 litre, 1 gallon

Odourless Solvent – 250ml

Tung oil – 250ml, 500ml

You will notice a fee (which will be calculated depending on what products you order and the quantities), just below the total dollar amount of your order. We will collect the fee and remit it on your behalf.

You may charge this fee to your customers and keep it, as we will be remitting it on our end. For a specific list of the fees per sizing of containers or any other questions you may have, please email us at [email protected].

SHIPPING & PICK UPS

The warehouse works to have orders ship within three to five business days. Any order received after 10am EST is considered to have been received the following business day. Look for any shipping updates in our newsletters or on the private Merchant Group.

We follow all protocol guidelines and provide all required documentation for a swift border crossing. Occasionally, delays can happen; random inspections by border services. Typically the delay is no longer than two days. This is out of our hands and cannot help expedite this process.

We are unable to relay specific instructions to delivery companies (leave box unattended or without signature). If a delivery would take place based on these instructions and be lost, there is no recourse for reimbursement.

You will receive an email confirmation from us letting you know your order has shipped and email confirmations will be sent from the delivery company when they have picked up your shipment from the warehouse. If you have not received a tracking email, check your junk/spam folders as they may have ended up in there.

Your order can be picked up by yourself but not by courier companies. When placing your order make note that it is for “store pickup” and what day best suits you and we will work to accommodate. A minimum of 2 business days lead time is required; this lead time may change depending on order volumes. We are not open on weekends and holidays so do not include those days in the 2-day lead time.

You will receive an email stating when your order is ready to be picked up. You can then proceed to the warehouse Monday through Friday between 10am and 4pm for the actual pick up.   Just come to the side door, off of Windsor Street, and ring the doorbell.

Please ensure that if you have placed more than one order, that you have received an email from us for each order that they are ready for pick up.

FULL FUSION LINE

Listed below is everything we require our retailers to carry! We appreciate your efforts to fully represent our line and put your best foot forward as a Fusion Mineral Paint retailer!

Any colours or products you did not receive in your first order will need to be ordered when they become back in stock. Check back into the ordering form to see what is in stock so you are fully representing Fusion as soon as possible. You will need to keep track of your inventory ongoing and as well. You are not required to carry any discontinue or limited run colours as well as a few speciality products.

This list of the must have essentials will help you until you are familiar with our lineup.

Fusion Mineral Paint Colours (Both tester sizes and Pint Sizes Required):

Acadia Pear

Algonquin

Ash

Bayberry

Bedford

Bellwood

Blue Pine

Cambridge

Carriage House

Casement

Cashmere

Cast Iron

Cathedral Taupe

Champlain

Champness

Chateau

Chestler 

Chestnut Mare

Chocolate

Coal Black

Cobblestone

Conservatory 

Damask

Elderberry 

Elmwood

Eucalyptus

Everett 

French Eggshell

Hazelwood

Highlander 

Iron Clay

Lavender Haze

Liberty Blue

Lichen

Limestone

Little Lamb

Manor Green 

Midnight Blue

Newell

Oakham 

Paisley

Parchment

Prairie Sunset

Pressed Fern

Putty

Raw Silk

Rose Water

Seaside

Soap Stone

Tapestry

Velvet Plum

Victorian Lace

Wellington

Willowbank 

Winchester 

Wood Wick

Extended Release Colours –   They are not a requirement to carry but it is recommended so yours are not disappointed in not being able to purchase them when needed:

Azure

Buttermilk Cream

Coral

Fort York Red

Heirloom

Homestead Blue

Inglenook

Lamp White

Little Star

Little Whale

Mist

Mustard

Park Bench

Peony

Renfrew Blue

Sterling

Tuscan Orange

Upper Canada Green


Special Release Collection:  These colours will be available periodically:

Brook

Cranberry

Laurentien

Little Teapot

Pebble

Picket Fence

Plaster

Fusion Metallics Collection

Bronze

Brushed Steel

Champagne Gold

Copper

Gold

Pearl

Vintage Gold

Finishing products/Accessories:

TSP Alternative

Ultra Grip

Glaze Antiquing

Glaze Clear

Extender

Brush Soap

Fresco

Stain and Finishing Oil – All in One

SFO Cappuccino

SFO Driftwood

SFO Ebony

SFO Golden Pine

SFO Natural

SFO White

Tough Coat:

Matte

Glossy

Furniture Waxes in both sizes

Ageing

Black

Clear

Copper

Espresso

Liming

Pearl

Lavender

Hills of Tuscany

Other Waxes & Hemp Oil:

Distressing Beeswax Block

Beeswax/Hemp blend Wax

Hemp Oil 250ml & 500ml

Embossing Paste:

250ml Smooth Embossing Paste Pearl

Transfer Gel:

Transfer Gel – 250ml

Odourless Solvent

Gel Stain

Ultra Guard


DISCONTINUED COLOURS:

Aubusson

Little Speckled Frog

Little Piggy

Little Stork

Linen

Divine Lavender

Goddess Ashwagandha

Enchanted Echinacea

Twilight Geranium

Sacred Sage

Ceramic

English Rose

Jenny’s Green

Lily Pond

Deep Gold

Champagne

Pale Gold

Rose Gold 

Silver


MOVING OR ADDING A SECOND LOCATION

Could you please let us know a little bit more about your new location by answering the questions below, and then email us at [email protected].

1. Is this location a Booth, or Brick & Mortar storefront of your own?

If it’s a booth inside another store or market, please provide the store name.

2. Please list the full store address of where you will be retailing the paint.

3. What is the date you will be starting up at your new location?

4. You must agree to the latest digital agreement when you log in to your acct, which will then cover any new approved locations.

Please note that as per our policy, any retailer relocating to a new address, opening a second location, or taking over an existing Fusion retailer’s location must submit a new retailer application for approval. While you can transfer your existing stock, it will not qualify as your opening order. A new opening order is mandatory to ensure a successful transition.

This policy is non-negotiable and applies for several key reasons:

  • Ensuring Proper Store Setup & Branding – A new order guarantees that your new location is stocked and presented in alignment with Fusion’s brand standards.
  • Inventory Accuracy & Restocking Needs – Moving or opening a second location often results in inventory shifts. A new order ensures you have the right mix of products for your customers.
  • Retailer Vetting & Market Considerations – Each new location must be reviewed to ensure it aligns with our distribution strategy and does not overlap with existing retailers.
  • Customer Experience & Product Availability – Customers expect a well-stocked store. A new order prevents gaps in inventory, ensuring a smooth shopping experience.
  • Minimizing Administrative Work & Confusion – Managing exceptions creates unnecessary back-and-forth, which this policy helps eliminate.
  • Encouraging a Fresh Start – This is a great opportunity to reassess what sells best and optimize your selection for the new location.

Defining Each Scenario:

  • Move – When a retailer relocates their business from one address to another, regardless of distance. A new application and opening order are required.
  • Second Location – When a retailer opens an additional storefront while maintaining their original location. Each location must be approved separately, and a new opening order is required for the new location.
  • Takeover – When a new owner takes over an existing Fusion Mineral Paint retailer’s business or storefront. This applies even if the store’s name or location remains the same, as the new owner must go through the approval process and place a new opening order.

Important Note for Booth Operators:

If you are currently selling Fusion within a brick-and-mortar location as a booth vendor and you are moving out of that location, the Fusion territory remains with the brick-and-mortar store, not the booth vendor. You are welcome to relocate to another booth and must submit a new application for approval. However, the brick-and-mortar store will retain the right to sell Fusion Mineral Paint, provided they submit their own new retailer application and place an opening order to continue carrying the line.

To help make your move easier, we strongly recommend running a clearance sale to reduce existing stock before relocating

SOCIAL MEDIA REFERENCE

We send out monthly newsletters to keep you updated with new products, promotions and any news! If you do not receive these newsletters, check your JUNK/SPAM folders. Please email us to [email protected] with your preferred email address or staff addresses you would like to add.  You can view the last six months of our newsletters here:   https://us9.campaign-archive.com/home/?u=1319101a032061c72615f9c8e&id=306f9cde89&fbclid=IwAR2cMyMZngKBZN3wgYoucILNuclYCH82FTP7ex2LBGEmB5HME1fBcFRPiTY

There is an entire library of product photography in both web and print resolution available for the strict use of promoting the Fusion Mineral Paint brand. Log in to the retailer platform and click on “Product Images” icon box to access the pixieset link to these images.

https://www.loom.com/share/c447a729bbd542dba8c214f6d0744797   – timestamp 1:40 for 32 seconds 

This 35-page e-guide was made with our merchants in mind – the tips,
tricks and tutorials within this guide are geared towards our industry with
tips on how to create your accounts, what and how to post, how to go live, and
so much more!

You will find this guide on our order form under “Promo/Merchandising”.  Simply place your order and we will send you the link for the e-guide in a separate email.

There are currently three interactive Facebook groups that you can access and share content from.
Fusion Mineral Paint
Milk Paint by Fusion
Paint It Beautiful

There is a private merchant group as well.  Please use this link to send in your request to join the private group:  https://www.facebook.com/groups/fusionmerchants/

 

There are currently two interactive Instagram pages to be accessed and shared from.
Fusion Mineral Paint
Milk Paint by Fusion

There are currently two Pinterest pages to be inspired by.
Fusion Mineral Paint
Milk Paint by Fusion

There is a great YouTube channel containing over 100 educational videos with new ones being continually added.
Fusion Mineral Paints

content copyright

Yes, you are welcome to share our content, but we encourage you to do so responsibly. Use the share buttons or our blog URL for easy promotion, or provide proper attribution with a link back to the original post. Avoid direct copying or reprinting without prior consent.

To support your needs, we have an image library called Pixieset, a dedicated website with authorized images you can freely use for promotional activities. However, refrain from using images taken directly from our blog posts. These images are tailored for our content and may have copyright restrictions.

https://www.loom.com/share/c447a729bbd542dba8c214f6d0744797   – timestamp 1:40 for 32 seconds 

If you’ve inadvertently used our content without permission, please remove it promptly to respect copyright laws and content creators. We appreciate your cooperation in adhering to our copyright policies.


Copying or repurposing our reels or videos can harm our brand’s uniqueness and credibility, and it’s a violation of our intellectual property rights. We encourage you to share responsibly using social media sharing features to repost our content with proper credit.



 

If you wish to use our content in a way not covered in our guidelines, please reach out to us for permission. We are open to collaboration and creative usage with proper authorization.



To access our social media weekly content click here! content and other resources, please reach out to us. We’re here to assist you and provide additional resources for responsible and lawful content sharing.

Please refer to our guidelines outlined in the post in merchants group, and remember that we’re here to help. If you have any questions or need clarification, don’t hesitate to reach out to us. We are available to provide answers and guidance to ensure responsible content sharing.

 

These frequently asked questions are designed to provide you with guidance on how to share our content while respecting copyright and intellectual property rights. If you have any additional questions, please don’t hesitate to contact us.

affiliate program

Fusion affiliates are businesses with engaged online followings on social media, YouTube, or blogs. The term ‘influencers’ is used because of their ability to effectively promote products to their audiences. However, they are not brand ambassadors

Fusion does not heavily promote affiliates. Occasional sharing of painted pieces on our socials may occur, but the primary focus is on allowing affiliates to earn revenue by promoting our products to their own engaged online audiences.

No, affiliates are not permitted to post links in the Paint it Beautiful group or take over our Page for live sessions. They conduct their own business, inspiring their audiences to ‘Paint it Beautiful’ and promoting Fusion Mineral Paint independently.


 Our affiliate program is strategically crafted to be a cost-effective and performance-based marketing strategy, recognizing the influence of online marketing in today’s dynamic e-commerce landscape. As a brand, we are committed to not missing out on the powerful trend of online marketing, recognizing its unparalleled reach and impact. 
In essence, our affiliate program is a dynamic and adaptable marketing initiative that not only rewards affiliates’ efforts but most importantly strengthens our brand’s presence, credibility, and reach in a crowded competitive marketplace where micro-influencers are using this avenue as an online income stream.

 

Our affiliate program not only addresses the concerns but actively works in tandem with our valued in-store merchants, ensuring a harmonious relationship that benefits everyone involved. Firstly, the online promotion by affiliates help increase traffic to our website, with the “Where to Buy” page being one of the most visited sections. This heightened online visibility translates to increased awareness about Fusion™ Mineral Paint and, in turn, directs potential customers to our merchant stores.

While online promotion captures a broader audience, we know that many customers prefer in-person assistance. To bridge this gap and further support our local retailers, we include a “Where to Buy” QR postcard in every order dispatched through online sales. This postcard not only encourages customers to explore local merchant options but also offers them a 10% discount when they choose to shop in-store, fostering a connection between the customer and brick-and-mortar communities.

Moreover, our affiliate program serves as a catalyst for introducing new customers to the Fusion™ Mineral Paint experience. As affiliates share their creative projects and positive experiences online, potential customers are more likely to seek out local merchants for hands-on assistance, personalized advice, and the immediate gratification of taking home their chosen products.

In essence, our affiliate program is not about diverting sales from local merchants but about creating a synergistic ecosystem where online and in-store efforts complement each other. By harnessing the power of online promotion, we aim to drive more customers to our merchants’ physical stores, thus fostering a thriving and interconnected community around our brand. If you have any additional suggestions or concerns, please feel free to reach out – we value our partnership with our in-store merchants and affiliates alike.

To access our social media weekly content click here! content and other resources, please reach out to us. We’re here to assist you and provide additional resources for responsible and lawful content sharing.

Customers purchasing from affiliates may incur up to $9.99 in shipping fees and experience longer wait times. Additionally, the paint is $1 more on the website. Each box sent out includes a postcard with a 10% off coupon for the nearest Fusion retailer. This is optional if you chose to

The program showcases Fusion Mineral Paint through professionally finished pieces in various online channels, including websites, Tik Tok, Facebook, Instagram and Pinterest, contributing to overall brand awareness.

 If you have any further questions or concerns, please don’t hesitate to reach out via email at [email protected]

EDUCATION & COMPANY POLICIES

There are multiple resources available that provide details on all products.

While our aim is never be out of stock of items, it unfortunately does happen sometimes. Your order form will list an approximate date of when an out-of-stock item will be available. If there is no approximate date, the expectation for replenishment is within 1 – 2 weeks. Large quantities are made and do regular sales analysis to make sure these are accurate but unfortunately, we are also at the mercy of suppliers of raw materials, etc. as well as couriers getting us what we need and this can play a huge part in our ability to have product available for our merchants.
 
Also, if the item showing out of stock is a Limited Release item it may not be replenished until the next release.

All MSRPs can be found on the order form.    At the top of the paint columns, you will see the MSRPs in green.  All the other products will have the MSRPs beside in the individual product itself, also in green.  

You can also go to the Price List tab in the Retailer Portal and see the price list.

Training videos intended for Fusion Merchants only available here to focus on how to sell the products. These videos are available through the online platform. You must have ordered and paid for these videos through the ordering form. The videos will then be made available to you within a 24 hour timeframe during regular business days.

Should you not have access to these videos and have previously paid for them (either online or through a start up package) please let us know via the contact form below.

We created this group as a merchant to merchant platform. A space where you can come to inspire your fellow merchants, ask advice and be inspired yourself.

The ultimate goal is for you to become a Fusion paint expert with all of the correct advice for your clients, to better increase your direct sales and to grow your businesses.

To maintain the positive focus and purpose of this space, examples of allowed topics for discussion would be, but not limited to;

How to merchandise, POP materials, photos of displays, how to upsell products in your store, how to run workshops etc.

This is a global group consisting of nearly 1000 merchants (and quickly growing) in over 30 countries and because of that, these topics do not qualify for discussion on the global group and will be removed:

pricing

shipping costs

damages

product “defects”

specific or private individual concerns

Fusion company policies

Any posts of this nature will be automatically removed by admin.

As we have grown exponentially over the years, to maintain key focus for Jennylyn, Loree and Meagan, they will no longer be on the group available for tagging purposes. Please consult the FAQ’s and follow the directions there to receive the support you need from our qualified team at HQ.

We look forward to aiding in product advice, posting information and/or discussion topics to help you grow your sales with Fusion Mineral Paint and renew this space of merchant inspiration.

Thank you for helping us keep the focus of the group, for any inquiries please visit the Merchant FAQ’s page.

⁃ The Fusion Team

To obtain access to the training videos only for staff members, send their email addresses to [email protected]. Your employees will be able to login and watch the videos but will not have access to wholesale pricing or the ability to place orders.

Policy on Posting Direct Sales & Links in the Paint It Beautiful Facebook Group

 

At Fusion Mineral Paint, we sell directly to consumers to ensure that everyone, regardless of location, has access to our products. This helps grow the brand by reaching a wider audience, which ultimately benefits our retailers. When we ship directly, we include a postcard offering a 10% discount at the customer’s nearest retailer, encouraging them to shop in-store. This provides free marketing for our retailers—we’ve done the hard work of acquiring the customer, and we’re driving them directly to your store for future purchases. It’s a win-win that supports both brand growth and your local business.

We have carefully cultivated the Paint It Beautiful Facebook group for nearly a decade. This community has become a thriving hub for sharing knowledge, techniques, and creative inspiration, all while bringing together painters from around the world. Our goal with the group has always been to educate, inspire, and grow the Fusion Mineral Paint brand through a supportive and engaged community.

Why We Post Direct Sales Links: We understand that some of our retailers have expressed concern about the posting of direct sales links within the group. We want to be transparent about why we believe this is in the best interest of the Fusion brand, our retailers, and the community as a whole:

  1. Brand Growth & Education:

    • Paint It Beautiful is a key part of our marketing strategy, helping educate consumers about the full range of Fusion products. By including direct sales links, we ensure that people can easily access the information and products they’re learning about. This instant access drives sales while reinforcing brand loyalty.

  2. Driving Awareness & Local Sales:

    • While direct sales links provide a quick way for customers to purchase, the majority of our group members are encouraged to shop local. We regularly emphasize that many of our customers prefer to visit their local retailer for personalized advice and the in-store experience. These links act as a convenience for those who need it, while others will still seek out retailers in their area.

  3. Supporting Retailer Success:

    • By promoting Fusion products directly in the group, we increase overall brand awareness. This means more customers become familiar with the product line, which ultimately drives traffic to local retailers. Many shoppers will see a product in the group, go to our website, and then look to purchase locally.

  4. Ensuring Access to Products:

    • Not all customers have access to a nearby retailer, especially with changing market conditions. Direct sales links by Fusion to the Fusion website ensure that no customer misses out on our products, allowing Fusion to grow and expand its reach. This increases the overall health of the brand, which in turn benefits both retailers and end consumers.

  5. Long-Term Brand Health:

    • As the brand grows stronger through these online initiatives, more customers become familiar with Fusion, leading to repeat visits to local stores. A strong brand with a large customer base benefits all retailers by increasing the overall demand for Fusion products.

Balance Between Online and Local Retail

We continue to invest heavily in marketing that supports local retailers, and we make every effort to direct customers to shop locally when possible. The direct sales links are meant to complement this strategy by providing access for those who may not have easy access to a retailer.

Our commitment is to grow the Fusion brand in a way that benefits everyone. The Paint It Beautiful Facebook group is a powerful tool for educating and engaging customers, and posting direct sales links is part of a broader strategy to support the long-term success of the brand and its retailers. We encourage retailers to take advantage of this growing customer base and use it as an opportunity to showcase their local services.

We value our retailers and are dedicated to ensuring that Fusion continues to thrive in both online and local spaces.

 

Fusion has been selling on Amazon, eBay and Etsy since its inception in 2014. The purpose for us selling the products ourselves is to be able to control pricing and not allow undercutting below MSRP.

All online approved merchants are permitted to sell on Etsy as long as their pricing is at least $1.00 above MSRP.

A Merchant is not permited to sell on Amazon, eBay, or Marketplace.

As per your Merchant Agreement, territory is non exclusive. There is a general guideline of 20 km/15 miles that we try to work with, however this changes based on many factors. Any potential Merchant within that distance goes to the applications team for vetting. The applications department takes all things into consideration such as population, demographics, sales, store types, store hours, workshops, brand growth, product availability etc. Our goal is to support our current retailers while growing the brand and making the paint available to our customers! To maintain your current client relations think of offering loyalty programs, newsletters and increase communications and social media postings. We look forward to your business growing with us!

You can sell at temporary markets, fairs and pop-up events without notifying us, as long as they are temporary.

You can have sales and specials as long as your regular price is not below MSRP.
 
Some of our Merchants offer specials and follow along with our Colour of the Month. You can find our Colour of the Month pinned at the top of the Merchant Facebook group, and on our social media.
 
Consider offering discounts to customers who attend workshops, or offer things like “ buy 10 get 1 free” or even package specials such as “your choice of one Fusion colour, one brush and brush soap at a certain percentage off.
 
Everyone loves a special so get creative and have fun!

DISCLAIMER: Yellowing Effect of Topcoats over White Paint

At Fusion, we prioritize offering you the highest quality products that undergo thorough testing to ensure exceptional performance. However, it is important to be aware of certain factors that may contribute to yellowing over time, especially when applying topcoats on white surfaces.

Typically, other products in the market utilize lower-quality acrylic resins that have a tendency to yellow and become brittle over time. These inferior products do not bind as effectively, resulting in a less durable finish. In contrast, our Fusion™ Tough Coat™ has been tested and proven to maintain its clear transparency even after up to 3 years of UV exposure, surpassing competitor brands in terms of longevity and durability.

Nevertheless, it is crucial to note that accurately predicting yellowing in advance is challenging due to the unique characteristics of each wood piece and existing finish. Factors such as the presence of tannins, aniline dyes, stains, contaminants, or even the effects of heat can contribute to yellowing. This effect is particularly noticeable on intricate furniture details, where the accumulation of topcoat can intensify colour changes.

Furthermore, it is essential to consider additional variables when coating over natural materials or those processed with glues or other resins. These materials have the potential to leach into the upper layers of paint over time, and the effects may not become apparent until later stages, as the leeching process is gradual. While proper surface preparation and testing, as well as employing suitable blocker techniques depending on the substrate, are best practices, it is important to acknowledge that even with these measures, achieving 100% long-term protection against yellowing for very bright white colours may be challenging.

While we strive to provide the best possible solutions, it is crucial to acknowledge the complexity and unpredictability of yellowing. Even with proper surface preparation and testing, it may not be possible to achieve 100% long-term protection against yellowing, especially with bright white colours. Therefore, we recommend taking the following measures to mitigate the occurrence of yellowing:

  1. Use a Shellac-Based Stain Blocker: Applying a shellac-based stain blocker, such as Zinnser B-I-N, can help prevent the migration of tannins or contaminants from affecting the topcoat and causing yellowing.
  2. Test and Prep Surfaces: Always test your project’s entire finishing schedule, including surface preparation and topcoat application, on a hidden or inconspicuous area. This will help you identify any immediate issues and assess the compatibility of the products with your specific surface.
  3. Consider Alternative White Shades: If yellowing is a concern, consider using alternative white shades that are less prone to noticeable colour changes over time.
  4. Choose Fusion Mineral Paint: Fusion’s formula has a built-in topcoat, it is tough and durable and does not require the use of an additional topcoat.  Our paints can provide increased durability without the risk of potential yellowing from topcoat application.

While these measures can help minimize the risk of yellowing, it is essential to recognize that the nature of wood and finishes introduces inherent variability. Therefore, we cannot guarantee complete prevention of yellowing, and individual results may vary.

Please be assured that we are committed to continuous improvement and are dedicated to developing products that offer the best possible performance. We appreciate your understanding of the complexities surrounding the yellowing phenomenon and remain dedicated to providing transparent information and recommendations to ensure your satisfaction.

If you have any further questions or concerns, please do not hesitate to contact our customer support team.

social media & tutorials

We have a fabulous Instagram account for both Fusion Mineral Paint and Milk Paint by Fusion.

 
We have interactive pages you can share content from for both Fusion Mineral Paint and Milk Paint by Fusion.
 

With over 100 educational tutorial style videos, and new ones added monthly, visit our YouTube channel.

With over 100’s of educational tutorial style blogs, and new ones added weekly, visit our https://fusionmineralpaint.com/inspiration  

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